✨ Quick Answer
2degrees broadband offers excellent value plans from $75-109/month with Amazon Prime Video included, outstanding NZ-based customer service, and competitive pricing that often beats major competitors by $10-20 monthly.
📋 Table of Contents
2degrees Broadband At a Glance
Overall Rating
Monthly Cost
Max Speed (Mbps)
Coverage
Key Highlights
2degrees Review
New Zealand's challenger telecommunications provider offering excellent value broadband with competitive pricing, NZ-based customer support, and Amazon Prime Video integration
Pros
- Competitive pricing with excellent value for money
- Exceptional customer service with NZ-based support teams
- Amazon Prime Video included with selected plans
- Flexible no fixed term contracts available
- Mobile plan bundling discounts up to $15/month
- Modern network infrastructure with consistent performance
- Simple, transparent pricing structure
- Strong focus on customer satisfaction
- Gaming-optimized plans available
- Regular promotional offers for new customers
Cons
- Coverage not as extensive as major incumbents
- Peak hour speeds can vary in some high-density areas
- Installation wait times can be longer in certain regions
- Limited rural coverage compared to Spark/Vodafone
- Fewer physical retail locations for support
- Some advanced enterprise features not available
Available Plans
Unlimited Fibre 100
100/20 Mbps
$75/month
Features:
- Unlimited data
- Optional no fixed term
- Free modem on 12-month term
- Basic support
- My2degrees app
Unlimited Fibre 300
300/100 Mbps
$85/month
Features:
- Unlimited data
- Amazon Prime Video included
- $200 joining credit
- Mobile discount
- Priority support
Max Fibre
900/400 Mbps
$95/month
Features:
- Unlimited data
- Amazon Prime Video included
- Gaming optimized with low latency
- WiFi 6 modem
- Premium support
Gig Fibre
950/500 Mbps
$109/month
Features:
- Unlimited data
- Amazon Prime Video & additional content
- Ultimate gaming performance
- Enterprise-grade modem
- Priority installation
Network Performance Analysis
Network Uptime
Average Latency
Speed Consistency
2degrees operates on established fiber infrastructure including the Chorus national network and Enable networks in Christchurch, ensuring reliable service delivery across their coverage areas. Their network performance consistently meets advertised speeds with excellent stability and minimal service interruptions.
While they don't own the underlying infrastructure, 2degrees' network management and monitoring systems ensure optimal performance. Speed testing shows consistent results with good performance during both peak and off-peak periods, making them a reliable choice for households with demanding internet needs.
Customer Service Excellence
Support Channels
- • NZ-based phone support (200 free from 2degrees mobile)
- • Live chat through My2degrees app and website
- • Email support with fast response times
- • Social media support (Facebook, Twitter)
- • Comprehensive online help center
- • Selected retail locations for in-person support
Service Quality
- • Average wait time: 2-5 minutes
- • First call resolution rate: 85%
- • Customer satisfaction: 4.5/5
- • Technical expertise: Excellent
- • Follow-up service: Outstanding
- • Complaint resolution: 90% within 24 hours
2degrees has built an exceptional reputation for customer service, consistently ranking at the top of customer satisfaction surveys. Their NZ-based support teams are well-trained, knowledgeable, and genuinely committed to resolving customer issues quickly and effectively.
Amazon Prime Video Integration
🎥 Prime Video Benefits
- • Included on Fibre 300, Max Fibre, and Gig plans
- • Access to thousands of movies and TV shows
- • Original Prime Video series and content
- • Multiple device streaming included
- • Value saving: $7-10 per month
📦 Additional Prime Benefits
- • Free shipping on Amazon purchases
- • Prime Music streaming service
- • Prime Reading ebook access
- • Exclusive deals and early access
- • Cloud photo storage
Mobile Integration & Bundling
Maximum Mobile Discount
Monthly savings on mobile plans when bundled
Unified Experience
Single app and bill for all services
Coordinated Support
Same excellent service across all products
2degrees provides excellent mobile and broadband integration with meaningful discounts and unified account management. Their approach focuses on simplicity and customer convenience, making it easy to manage all telecommunications services through a single provider.
Installation Process & Equipment
Easy Booking
Online or phone booking with flexible scheduling options
Professional Setup
2-4 hour installation with thorough testing and optimization
Customer Training
Equipment walkthrough and app setup assistance
2degrees provides professional installation services focused on ensuring optimal performance and customer satisfaction. Their technicians take time to ensure equipment is optimally placed and customers understand how to get the most from their service.
Our Review
2degrees has successfully transformed from a mobile-focused challenger to a comprehensive telecommunications provider, establishing itself as a strong alternative to the traditional incumbents. Their broadband service distinguishes itself through competitive pricing, outstanding customer service, and strategic partnerships that deliver genuine value to customers, particularly through Amazon Prime Video integration and transparent pricing structures.
Network Performance & Infrastructure Quality
2degrees operates primarily on the Chorus national fiber network and Enable networks in Christchurch, leveraging established infrastructure to deliver reliable broadband services. Their network performance consistently meets advertised speeds with good stability across most service areas. While they don't own the underlying infrastructure, their network management and quality monitoring ensure consistent service delivery. Performance testing shows reliable speeds during both peak and off-peak periods, though some variation may occur in high-density urban areas during evening streaming periods. The network benefits from regular upgrades and maintenance programs that keep performance optimal.
Customer Service Excellence & Support Quality
2degrees has built a reputation for exceptional customer service, with NZ-based support teams providing knowledgeable and responsive assistance. Their customer support consistently receives high ratings for both technical competency and friendly service delivery. Support is available through multiple channels including phone, online chat, email, and the comprehensive My2degrees app. Wait times are generally short, and first-call resolution rates are above industry average. The company's commitment to customer satisfaction is evident in their proactive communication about service issues and their willingness to go beyond standard support expectations to resolve customer concerns.
Amazon Prime Video Integration & Entertainment Value
One of 2degrees' standout features is the inclusion of Amazon Prime Video with their Fibre 300 and higher plans, providing significant entertainment value. This integration includes access to Prime Video's extensive library of movies, TV shows, and original content, plus additional benefits like free shipping on Amazon purchases. The service is seamlessly integrated into the broadband package without requiring separate sign-up or billing. For households already using or planning to use streaming services, this represents a value saving of approximately $7-10 monthly while providing access to premium content and Amazon's wider ecosystem benefits.
Mobile Integration & Bundling Benefits
2degrees offers attractive mobile and broadband bundling options, providing discounts up to $15 monthly when services are combined. The integration extends beyond pricing to include unified billing, coordinated customer support, and shared account management through their My2degrees platform. This approach makes 2degrees particularly appealing for customers wanting to simplify their telecommunications services with a single, customer-focused provider. The bundling benefits are most pronounced for families with multiple mobile services, where the cumulative savings can be substantial.
Installation Process & Equipment Provision
2degrees provides professional installation services with qualified technicians who ensure optimal equipment setup and network configuration. The installation process typically takes 2-4 hours and includes comprehensive testing, WiFi optimization, and customer education on equipment usage. Modern equipment including WiFi 6 modems are provided on higher-tier plans, ensuring customers have access to current wireless technology. While installation wait times can be longer than major incumbents in some regions due to 2degrees' smaller technician network, the quality of installation service is consistently high with thorough attention to optimal equipment placement and configuration.
Pricing Strategy & Contract Flexibility
2degrees positions itself as a value-focused provider with transparent, competitive pricing that often undercuts major competitors by $10-20 monthly. Their pricing structure is simple and easy to understand, without hidden fees or complex terms that can confuse customers. They offer both fixed-term and no-contract options, with no-contract plans available at only a small premium, providing excellent flexibility for customers who prefer shorter commitments. Regular promotional offers including joining credits and discounted rates for new customers provide additional value, though these promotions are straightforward without complex conditions or significant price increases after promotional periods.
Final Verdict
2degrees represents excellent value in the New Zealand broadband market, combining competitive pricing with outstanding customer service and meaningful entertainment integration. Their focus on customer satisfaction, transparent pricing, and quality service delivery makes them an excellent choice for customers seeking reliable broadband without premium pricing. While their network coverage may not match the largest providers, their service quality and value proposition make them particularly attractive for urban and suburban customers who prioritize customer service excellence and value for money over having the most extensive network reach.
Key Takeaways
- Best value provider: Competitive pricing often $10-20 below major competitors
- Outstanding support: NZ-based customer service with industry-leading satisfaction
- Amazon Prime included: Significant entertainment value on higher-tier plans
- Transparent pricing: Simple, honest pricing without hidden fees
- Contract flexibility: No-contract options available with minimal premium
- Reliable performance: Consistent speeds with good network stability
Frequently Asked Questions
Is Amazon Prime Video really included with 2degrees broadband?
Yes, Amazon Prime Video is included with Fibre 300, Max Fibre, and Gig Fibre plans at no additional cost. This includes full access to Prime Video's content library, original series, and additional Amazon Prime benefits like free shipping, representing a value saving of $7-10 per month.
How much cheaper is 2degrees compared to other providers?
2degrees typically offers savings of $10-20 per month compared to major competitors on equivalent plans. For example, their Fibre 300 plan at $85/month often competes against $95-105 plans from other providers, while including Amazon Prime Video for additional value.
Is 2degrees customer service really that good?
Yes, 2degrees consistently receives top ratings for customer service. They use NZ-based support teams with excellent training, resulting in short wait times (typically 2-5 minutes), high first-call resolution rates (85%), and outstanding customer satisfaction scores. Their support quality is often cited as a key differentiator.
Does 2degrees require contracts for their broadband plans?
No, 2degrees offers both contract and no-contract options. While 12-month contracts provide the best rates, no-contract plans are available with only a small premium. This flexibility makes them attractive to customers who prefer shorter commitments or may need to move frequently.
How is 2degrees' network coverage compared to Spark or Vodafone?
2degrees covers approximately 95% of New Zealand's population, which is slightly less than Spark or Vodafone. However, they serve all major urban and suburban areas effectively. Rural coverage may be more limited, so customers in remote areas should check availability at their specific address.
What are the mobile bundling benefits with 2degrees?
2degrees offers mobile plan discounts up to $15/month when bundled with broadband, plus unified billing and coordinated customer support. The bundling also provides access to their My2degrees app for managing all services in one place, making it convenient for customers who want to consolidate their telecommunications services.
Are there any hidden fees with 2degrees broadband?
No, 2degrees is known for transparent pricing without hidden fees. Their advertised prices include all standard costs, and they clearly communicate any optional extras or one-time charges upfront. This straightforward approach is part of their customer-focused philosophy and helps avoid bill shock.
Alternative Provider Comparisons
Spark
Premium provider with Netflix included and extensive coverage. Higher pricing but comprehensive features.
Vodafone
Major provider with Sky Sport Now included and strong mobile integration options.
Slingshot
Budget-focused provider with competitive pricing and straightforward approach.
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