Privacy Policy

1. Information We Collect

Information you provide directly:

• Contact information (name, email address, phone number)
• Address information for checking broadband availability
• Household size and internet usage preferences
• Budget and plan preferences
• Feedback and survey responses

Information collected automatically:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (general geographic area, not precise location)
• Referral source (how you found our website)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide personalized broadband plan recommendations
• Check availability of services at your address
• Connect you with relevant internet service providers
• Send you updates about new deals and plans (with your consent)
• Improve our website functionality and user experience
• Analyze usage patterns to enhance our services
• Respond to your inquiries and provide customer support
• Comply with legal obligations and prevent fraud

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Internet Service Providers:

• Only when you specifically request to be connected with a provider
• To check availability and pricing at your address
• To facilitate plan applications and connections

With Service Providers:

• Analytics providers (Google Analytics, anonymized data)
• Email service providers for communications
• Hosting and technical service providers
• Customer support platforms

Legal Requirements:

• When required by New Zealand law or regulation
• To protect our rights and prevent fraud
• In response to lawful government requests

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure hosting with regular security updates
• Access controls limiting who can view your data
• Regular security audits and monitoring
• Secure deletion of data when no longer needed

5. Your Rights

Under New Zealand privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with the Privacy Commissioner

To exercise these rights, contact us at privacy@unlimitedbroadband.co.nz

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and recommendations
• Enable social media sharing features

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

7. Data Retention

We retain your information only as long as necessary:

• Contact information: Until you request deletion or 3 years of inactivity
• Usage data: Anonymized after 2 years
• Support inquiries: 2 years after resolution
• Marketing consent: Until you withdraw consent

8. International Transfers

Some of our service providers are located overseas (primarily Australia and USA). We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses
• Adequacy decisions by privacy authorities
• Privacy Shield or similar frameworks

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "last modified" date
• Sending email notifications for material changes (if you've provided consent)

11. Contact Information

For questions about this privacy policy or our privacy practices: