Getting Started with Broadband: A Complete Guide

Everything you need to know about choosing and setting up your broadband connection

Quick Start Guide

  1. 1. Check what types of broadband are available at your address
  2. 2. Determine your household's internet needs
  3. 3. Compare plans and providers
  4. 4. Sign up and schedule installation

Understanding Broadband Types

Fibre Broadband

  • Fastest available speeds (up to 8Gbps)
  • Most reliable connection type
  • Available to 87% of homes

Fixed Wireless

  • No physical connection needed
  • Good for rural areas
  • Speeds up to 200Mbps

Determining Your Needs

Light Use

  • • Web browsing
  • • Email
  • • Social media
  • Recommended: 50Mbps

Medium Use

  • • HD streaming
  • • Video calls
  • • Light gaming
  • Recommended: 100Mbps

Heavy Use

  • • 4K streaming
  • • Online gaming
  • • Multiple users
  • Recommended: 300Mbps+

Installation Process

What to Expect

Before Installation

  • • Schedule appointment
  • • Clear access to installation areas
  • • Plan modem location
  • • Discuss any special requirements

During Installation

  • • Technician arrival
  • • Equipment setup
  • • Connection testing
  • • WiFi configuration

After Installation

  • • Speed testing
  • • Device connection
  • • Troubleshooting if needed
  • • Support contact info

Ready to Get Started?

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